Privacy Policy

1. Introduction

Qingdao ZHS Machinery Co., Ltd. ("we", "company", or "ZHS Machinery") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect the information you provide when visiting our website.

This policy applies to our official website and related services, including but not limited to product displays, inquiry forms, and customer service.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through our inquiry form, we may collect the following information:

• Name
• Email address
• Phone number
• Company name
• Your inquiry content and messages

2.2 Automatically Collected Information

When you visit our website, we may automatically collect the following technical information:

• IP address
• Browser type and version
• Operating system
• Device type (mobile/desktop)
• Access time and duration
• Referring website
• Approximate geographic location (determined by IP address)

3. How We Use Your Information

We use your personal information based on the following legal bases and purposes:

• Service Performance: Respond to your inquiries, provide product information and technical support
• Legitimate Interests: Improve our website performance, analyze user behavior to optimize user experience
• Marketing: With your consent, send you product updates and marketing information
• Legal Compliance: Comply with applicable laws and regulations
• Security Protection: Protect our website from fraud and abuse

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Cookie Types

• Necessary Cookies: Essential for the website to function properly
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising and marketing

You can manage your cookie preferences through our cookie consent banner or control cookies through your browser settings.

5. Data Sharing and Disclosure

We may share your data with the following third-party service providers:

• Website Hosting Services: Vercel (for website hosting and operation)
• Analytics Services: Website analytics tools (to understand website usage)
• Customer Service: Email service providers (to respond to your inquiries)

We do not sell, trade, or transfer your personal information to third parties unless we have your explicit consent or are required by law.

6. International Data Transfers

Your data may be transferred to servers outside of China for processing and storage. We ensure that all data transfers comply with applicable data protection laws and implement appropriate safeguards, such as Standard Contractual Clauses (SCCs).

7. Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request restriction of processing of your personal data
• Right to Data Portability: Request your data in a structured, commonly used, and machine-readable format
• Right to Object: Object to data processing based on legitimate interests
• Right to Withdraw Consent: Withdraw your previously given consent at any time

To exercise these rights, please contact us at privacy@zhsmachinery.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including: SSL/TLS encrypted transmission, secure server storage, access controls, and regular security reviews. However, please note that internet transmission cannot be guaranteed to be 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, or until you request deletion. Generally, we will delete your data within 24 months of the last interaction, unless required by law to retain it longer.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected personal information from a child, we will delete it immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be notified to you through website notices or email. We recommend that you regularly review this policy to stay informed of the latest information.

Last Updated: December 2024

12. Contact Us

If you have any questions about this privacy policy or need to exercise your data protection rights, please contact us through the following methods: